Shipping & Returns
Our Cozy Promise
Every throw is hand-knit by me, one at a time, in my home in Massachusetts.
If yours arrives damaged or isn't what you expected, please email me at care@cozytailsandtreasure.com within 14 days, and we'll make it right by providing a replacement or a full refund once it's returned to us in unused condition. Return shipping is the buyer's. Custom colorway orders are final sale.
That's the whole policy. If something goes wrong, write to me. I answer my own email.
Shipping
Free shipping on all orders within the United States. No minimum, no code needed. It's already built into the price.
Processing time: Your throw(s) ship within [2–3] business days of your order. You'll get an email with tracking as soon as it's on its way.
Delivery: Most U.S. orders arrive within 3–7 business days after shipping, depending on your location.
Holiday cutoff: Order by December 12 for delivery before Christmas. After that date, I can't promise arrival on time, though I'll always do my best.
International orders: Not available at this time. If you're outside the U.S. and would like a throw, email me, and I'll see what's possible.
About Handmade
Each throw is made by hand, so no two are exactly alike. Small variations in size, stitch, and color are part of what makes yours yours, not flaws.
Yarn dye lots also shift slightly from batch to batch, and screens show color differently than daylight does. If getting an exact shade matters to you, email me before you order, and I'll describe it honestly or send you a photo in natural light.
If Your Package Is Damaged or Lost
Damaged in transit: Take a photo of the package and the throw, and email me within 14 days. I'll replace it or refund you in full. Please don't mail anything back before we've talked; sometimes I don't need it returned.
Returns
Hand-knit throws: Email me within 14 days of delivery. Once your throw is back with me in unused condition unwashed, no pet hair, no smoke I'll refund the full purchase price. Return shipping is the buyer's responsibility.
Custom colorway orders: Final sale. These are knit specifically for you and can't be resold, so I'm not able to accept returns or cancellations once work has begun.
Digital printables and downloads: Because these are delivered instantly and can't be returned, all digital sales are final. If a file won't open or download, email me, and I'll get it to you another way, which I will always fix.
Signed books purchased from me: Same 14-day window as the throws, in unread condition.
Books purchased on Amazon: Those go through Amazon's return system, not mine. I don't have access to Amazon orders and can't refund them here. But if there's a problem with the book itself, I'd still like to know please write to me.
Gift Orders
Ordering for someone else? Add a note at checkout, and I'll include a handwritten card, leave the receipt out, and gift-wrap it in tissue at no extra charge.
If a gift needs to be returned, the 14-day window starts from the delivery date, so if you're ordering early for the holidays, email me, and I'll extend it through January 10.
Questions Before You Order?
— Robin Meder, Cozy Tails & Treasures
Last updated:8/10/26